Customer Service

Frequently Asked Questions

1. How can I manage or renew my subscription online?

Visit the Subscription Center at https://subscriptions.bayardfaithresources.com and follow the prompts to renew your subscription, update your information, or manage your account.

2. How do I place a tax-exempt order for my church, school, or organization?
If your organization is tax exempt, please add your items to the cart before signing in. At checkout, select the Tax Exempt option. You will then be prompted to sign in or create an account so we can verify your tax-exempt status.
Important: Tax-exempt status is linked to the primary email address associated with your church, school, or organization. Please sign in using that email address.
If you experience any issues with the online ordering process, please contact Customer Care. We typically respond within one business day.

3. How do I create an account?
Click Register at the top of the website and complete the registration form with your first name, last name, email address, and password.
If you are creating an account on behalf of a church, school, or organization, please include the organization's name. Otherwise, you may leave that field blank.

4. Why should I create an account?
Creating an account allows you to:
  • View your order history
  • Save and manage shipping addresses
  • Create and manage wish lists
  • Save favorite products for future purchases
5. How do I update my account information?
To update your mailing address, phone number, or name:
  • Click Sign In at the top of the website
  • Access your account settings
  • Select View Address to add, edit, or remove information
6. Forgot your password?
Click Forgot Your Password? on the sign-in page. We will send password reset instructions to the email address associated with your account.

7. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. Due to the nature of some of our products, certain items, including dated, reproducible, or customized materials, may not be eligible for return.
For eligible returns:
  • Merchandise must be in resalable condition
  • A Return Authorization Number is required
  • Returns should be sent using a trackable shipping method
For questions about returns or exchanges, please contact Customer Care before sending merchandise back.

Still Need Help?

We're here to assist you. Please complete the form below with any questions or requests related to billing, subscriptions, account information, products, brands, vendor inquiries, licensing, advertising, trade, distribution, or any other topic.
Once your request has been submitted, our Customer Care team will review it and respond as quickly as possible.