Customer Service

Need Help?

Below you will find some information surrounding our most frequently asked questions. As always, if you have a question about your order, want to renew your subscription to a magazine, or need additional information, please contact customer service. We are happy to help!


Toll Free Tel: 1-833-865-7819 (Mon. - Fri. 8:00 am to 6:00 pm)

For assistance with subscriptions, please call:

     Living with Christ:                                                  1-800-214-3386

     Living Faith:                                                             1-800-246-7390

To reach directly:

     Pflaum Publishing Group:                                      1-800-543-4383

     Creative Communications:                                    1-800-325-9414

     Twenty-Third Publications:                                    1-800-321-0411

Churches and Re-sellers

If you are tax exempt, please add items to your cart BEFORE you sign in and choose the tax exempt button at checkout.  You will then be prompted to either log-in or create an account to verify your exempt status. **Important to note**, the tax exemption status is linked to the primary email address of the church or re-seller account.  Please sign in using this email address. If you experience an issue with the online order form, we invite you to please call customer service or contact us by email and attach your tax exempt form. We will respond as quickly as possible, normally within 24 hours.

1-833-865-7819 or

Create an Account

To create an account, simply click on the “Register” button located at the top of the home page.  You will be asked to provide your first and last names, e-mail address, and to create a password. 

Why Should I Create an Account?

Your account will give you easy access to your order history, shipping status, shipping addresses and you can even create a wish list!  If you see a wonderful new product, but aren’t quite ready to order, save it to your wish list and when you log back in, you can be reminded of all of your favorites.

Check the Status of an Order

You may check the status of your order at any time by clicking “Sign In” at the top of the home page. After entering your credentials, your order history and account details will be displayed.

Update My Address

If you need to update your mailing address, phone number, or name, you may log in to your account and edit your information by first clicking “Sign In” at the top of the home page and then clicking on “View Address” at the bottom of the page. You may add, delete, or update the current account information. If you need to update your email address, please contact customer service at

Forgot My Password

If you have forgotten your password or would like to update it, please click on “Forgot your password” near the login button on the sign-on page. You will then receive an email with instructions to re-set your password.


Returns and Exchanges

We want you to be completely satisfied with your purchase, always. Due to the unique nature of our products, some items such as dated, reproducible, or customized items may not be returnable.  If you are dissatisfied with your purchase, please contact Customer Service by calling toll free 1-833-865-7819. Returnable merchandise must be in salable condition, have a Return Authorization Number assigned to it, and be mailed to: Bayard, Inc., 1564 Fencorp Dr., Fenton, MO 63026.